BOOKING GENERAL CONDITIONS
It is the client’s responsibility to choose the right services for his needs. Gantcho work shall not be responsible if the client is unsatisfied with the results, if the wrong service has been chosen, whether client can use it or not.  
Gantcho work will not provide the requested service by the client if the place of work or area of the service requested by the client is considered unsafe or becomes unsafe.
It is Gantcho Work responsibility to deliver all the requested materials – nothing more and nothing less.
Gantcho Work will not accept appointments the instructions of which are incomplete or wrong.
In the event that the client give Gantcho Work instructions which are followed in good faith and which turn out to be unlawful or result in an unlawful act or otherwise give rise to any other claim, client will provide Gantcho Work  with full indemnity for all penalties, damages, costs and legal expenses whatsoever which may occur as the result of following the instructions.

PAYMENTS
The client shall pay for the service once the appointment has been confirmed by Gantcho Work.
Once the work has been accepted by Gantcho Work, an invoice and payment details will be sent to the client.
The client will receive invoices via email, unless Gantcho Work is otherwise instructed by the client
If client has booked the job on behalf of any third party, it is still clients responsibility to make payment for the invoice third party should book Gantcho Work services independently
Any complaint about the services or invoices provided by Gantcho Work must be notified by the client within 6 working days of the services being completed

KEYS AND ACCESS
It is the client’s responsibility to arrange the access to the property and all requested areas and make sure that the property is ready for work to be carried out before booking any job with Gantcho Work.
Key collection from a single location and key return to the location within 2-mile radius from the property is included free of charge. Extra miles will be charged at £5.0 each way for a maximum total of £35.00.
If the location is 10-miles radius or more from the property, different fees will apply*.
Gantcho work will not provide the service if access to the property is denied by owner/tenants or occupants inside the property.
Ganctho work will return keys with the keyholder or as per keyholders instructions even if the client has requested to return the keys somewhere else unless permission from the keyholder is provided.
If no instructions are provided regards key return Gantcho Work will secure the property and retain them until instructed where to return them. Further charges may be incurred for Gantcho Work time or postage costs.


PHOTO SERVICE
Gantcho work takes no responsibility if client is dissatisfied with the end result due to weather conditions or any other conditions that are out of Gantcho Work direct control.
Standard editing shall include: exposure, colour balance, lens correction, sharpening, shadow and highlights adjustments.
Item digital removal is performed only by a special request, if technically possible. Additional charges shall apply.
The photoshoot package does not include photos of facilities inside the building such as gym, swimming pool, sauna, cinema, gardens, bus stop or tube/metro station (these can be requested in the 'surrounding package').
Indoor photoshoot means:
 2 x photos of all indoor rooms
 1x external photos of the facade
 1x garden if private.
External photoshoot means:
 4 images of the building
 4  images of the area surrounding the building
 1 image of the nearest transport link or as advised by the client
Gantcho work shall archive all downloadable marketing materials provided to client for 15 days from the time of the visit at the property. After this period, the retrieval of any downloadable marketing material will be charged at £20 per property where retrievable.

360 VIRTUAL TOURS
Gantcho work takes no responsibility if the client is dissatisfied with the end result due to weather conditions or any other conditions that are out of Gantcho Work direct control.
Standard editing shall include: exposure, colour balance, lens correction, sharpening, shadow and highlights adjustments.
Item digital removal is performed only by a special request, if technically possible. Additional charges shall apply.
Gantcho work shall archive all downloadable marketing materials provided to clients for 15 days from the time of the visit at the property. After this period, the retrieval of any downloadable marketing material will be charged at £20 per property where retrievable.

FLOOR PLAN SERVICE
All floor plans will be sent to the client in digital copy IN PDF OR JPG FORMAT within the package deadline starting from the moment the operator arrives at the property.
Gantcho Work strive to ensure the accuracy of our floor plans; however, measurements are approximations, windows and door openings are approximations, ROOMS AND EXTERNAL SPACES measurements shall be shown in length and width only.
Whilst every care is taken in the preparation of floor plans, all dimensions, shapes and compass bearings should be checked by the Client.


Our plans are for illustrative purposes only and should be viewed with this in mind.
Ganctho Work shall not be held liable for any incorrect measurements and/or calculations.
All measurements and areas quoted are approximations whether a suitable disclaimer appears on the plan or not and GANTCHO WORK can not be held responsible for any error, omission or misstatement on the floor plan.
It is the Client’s responsibility to ensure that the supplied FLOOR PLAN correctly represents the property  GANTCHO WORK accepts no liability if the valuation of the property is based on the measurements of the plan drawn by GANTCHO WORK.


COPYRIGHTS
Photos showing private/internal rooms of the property can be used for commercial purposes by the Client only.
Photos showing external public areas can be used for commercial purposes by he Client only but the Client shall not have exclusive use. This means that the images can be given to third parties by Gantcho Work.
Gantcho work  retains the copyright of all images taken by Gantcho Work and the client shall have right of commercial use but shall not hold the copyright and, therefore, shall not transfer it to third parties.
The use of GANTCHO WORK material without the permission of GANTCHO WORK, or without payment, will result in a breach of copyright. A charge of £2000.00 will be charged for any breach of copyright, in addition to any administration and legal charges, as well as the original invoice fee.